Barclays app goes down as online banking outage infuriates customers

The smartphone app for Barclays Bank is seen on a phone screen
Customers are reportedly unable to use the Barclays bank app this morning (Getty Images)

Thousands of Barclays customers have been left unable to access their accounts this morning as the banking app suffered an unexpected outage.

According to Down Detector, which monitors website outages, around 2,000 users began experiencing issues at around 6am this morning, October 27.

Similarly, Barclays’ status update page shows it is aware of a problem with the app and is working to fix it.

‘We’re sorry, we’re fixing a problem with our app right now,’ the website states.

The most impacted place appears to be London itself, with frustrated customers taking to Twitter to vent their grief.

One customer wrote: ‘Barclays is there a problem with online banking can’t see my account??’

Another added: ‘Is anyone else’s Barclays app down?? Can’t see any of my accounts when I open the app?’

The bank’s social media team has also been in touch with people trying to fight the fire – explaining they’re working to fix the problem as soon as possible.

The majority of issues reported (68%) related to mobile banking, while a further 25% were about online banking and 7% mobile log ins, according to DownDetector.

Barclays’ UK Help Twitter account put out the following statement to one annoyed user: ‘Thanks for your message and please don’t worry! We’re aware of the issues with the app, the team are working hard to fix this ASAP.’

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